Local travel guide
Cancún Emergency and Essential Services: What Travelers Should Know
A practical starting point for 911 emergencies, tourist assistance, roadside help, Red Cross contact, hospitals, pharmacies, insurance and consular needs.
Use 911 for immediate danger
Mexico uses 911 as the national emergency number for urgent police, fire, medical and civil-protection response. Accidental Gringo is not an emergency dispatcher or medical provider.
Tourist and roadside assistance
- 078 — Ángeles Verdes. Free federal traveler assistance for roadside mechanical help, travel orientation and highway assistance. It is not a substitute for 911 during immediate danger.
- 800 277 4780 — Guest Assist. Quintana Roo tourist assistance and guidance. Use 911 first when life or safety is at immediate risk.
Red Cross in Cancún
- +52 998 884 1616 — Cruz Roja Cancún direct contact. This direct number appears in the Quintana Roo emergency directory. For immediate emergency dispatch, call 911.
- Do not rely on 065 as a universal national ambulance shortcut. The unified emergency system is 911.
Before leaving your hotel
Save your hotel name, address, room number, travel-insurance contact and a trusted emergency contact. Keep a screenshot available offline and know whether your insurance requires preauthorization.
Hospitals, clinics and pharmacies
Use the Essential Services directory to find named records, then confirm the correct branch, current availability and whether the facility accepts your insurance.
Lost passport or consular help
Use the official consular source for your nationality. Contact local police when a report is required and keep copies of identity documents separate from the originals.